Sample Topics:
Leading Cultural Change
Creating a high-performance environment through leadership systems and processes where passionateemployees take ownership of their work. Audiences learn how to identify the key requirements ofemployees, customers, and management/ownership. Schulze then shows the true value in utilizing,building, and maintaining all of their assets—tangible and non-tangible.
Executing The Vision of Quality
A vision of quality business practices encompasses a broad spectrum and determines the overall successfor your business. This conversation will review the necessity of and process for defining, communicating,implementing, measuring, and continuously improving quality as specific to your mission and to the needsof your customer.
Service Matters
It is one thing to provide service – it is another to be able recognize it. An internal measurement system isan invaluable tool to assess the performance results of your service delivery system. Mr. Schulze showshow to determine appropriate standards and create reliable systems to measure the impact of yourservice.
Customer Loyalty – The Holy Grail
When does customer satisfaction lead to the elusive quality of customer LOYALTY? The need to truly understand the needs of your customers versus understanding your perceptions of their needs is vital. Measuring results is the foundation for creating a process of continuous improvement that will lead to world-class customer loyalty.
Aligning Behind The Strategic Plan
Establishing the plan for the company and aligning the company behind the plan creates the foundation on which the organization will function. Understanding the importance of defining the values and integrity of management practices that will further support that foundation. In addition, discussion will also include steps to ensure that the operating processes are in full support of the mission, the vision, and the objectives of the organization.